Support, day and night
Urgent platform or care queries reach a person around the clock.
Urgent queries 24/7
Email usWe answer — with a ticket number to prove it
Talk to NuHealth
A question, a partnership, a hospital rollout, or feedback from your consultation room — it lands with a person, not a mailbox.
- 1business day to reply
- 24/7for urgent queries
- POPIAhandling
Talk to a person
Four ways to reach us
Pick the one that suits you — each says when it is answered.
Call us
Speak to the team on our South African line.
Mon–Fri 08:00–18:00 · Sat 09:00–13:00
+27 81 281 4265
Call now
The way South Africa actually talks — message us and we reply in business hours.
Replies Mon–Fri 08:00–18:00 · Sat 09:00–13:00
+27 81 281 4265
Message on WhatsApp
Enterprise & hospitals
Facilities and organisations wanting the platform under their own roof.
A reply within one business day
Email enterpriseBefore you write
The answer may be one tap away
These are the things people most often contact us about.
- Check a script or sick noteVerify a NuHealth document with its code.
- Where is my order?Track a delivery or a locker collection.
- Book or change a visitFind a clinician and a real slot.
- Plans and billingWhat each plan includes and costs.
- Your data and POPIAHow we handle your information.
Joining NuHealth?
The registration gateway sends patients, clinicians, pharmacies and facilities to the right portal.
Send Us a Message
We typically respond within 24 hours on business days.
Built in South Africa
The team works remote-first across South Africa — the platform, and its support, reach every province.
Business hours SAST
- Monday – Friday
- 08:00 – 18:00
- Saturday
- 09:00 – 13:00
- Sunday & public holidays
- Closed
Urgent support 24/7 by email
Your privacy matters
We're POPIA compliant: what you send is used to answer you and kept confidential. Privacy policy