1. Who we are
NuHealth (the "Platform") — including nuhealth.co.za, the NuHealth portals and the NuHealth mobile applications — is owned and operated by LYNX Technology Innovations (Pty) Ltd, Registration Number 2023/682251/07, a private company incorporated in the Republic of South Africa ("LYNX", "we", "us"). By creating an account or using the Platform you agree to these Terms.
2. What the Platform is — and what it is not
NuHealth is a healthcare technology platform. We connect you with independent healthcare practitioners, pharmacies and facilities, process bookings and payments on their behalf, and give you tools to manage your own health information. We are not a medical scheme, a healthcare provider, a pharmacy or an emergency service. Clinical care is provided by the treating practitioner, who is solely responsible for diagnosis, treatment and prescribing; dispensing is the responsibility of the dispensing pharmacy under the South African Pharmacy Council.
In an emergency, do not use the Platform — call 10177 (ambulance) or 112 immediately.
3. Accounts
You must provide accurate information when registering and keep your login credentials confidential. You are responsible for activity under your account. Accounts for practitioners, pharmacies and facilities are subject to verification (HPCSA, SAPC and related registrations) and may be suspended where verification fails or conduct breaches these Terms or applicable law.
4. Payments, subscriptions and fees
Payments on the Platform are processed by our authorised South African payment providers, currently PayFast and Ozow. We do not store your card details. Subscriptions renew automatically for each billing period until cancelled; cancellation takes effect at the end of the current period. Marketplace sales (pharmacy products, advertising and related services) attract a platform commission payable by the seller. All prices are in South African Rand and include VAT where applicable.
5. Refunds, cancellations, shipping
Refunds and cancellations are governed by our Refund & Cancellation Policy, and delivery of pharmacy orders by our Shipping & Delivery Policy, both of which form part of these Terms.
6. Your health information
We process personal information, including special personal information about your health, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and our Privacy & POPIA Policy. Health records are shared with practitioners only as needed for your care or with your consent.
7. Acceptable use
You may not use the Platform to break the law, infringe another person's rights, upload malicious code, scrape or resell Platform data, misrepresent your identity or professional registration, or attempt to access another user's information. We may suspend or terminate accounts that do.
8. Intellectual property
The Platform, its software, design, trade marks (including "NuHealth", "NuCollect" and "Dr LYNX") and content we create are the property of LYNX Technology Innovations (Pty) Ltd. You receive a personal, non-transferable licence to use the Platform; nothing transfers ownership to you.
9. Liability
To the maximum extent permitted by law: the Platform is provided "as is"; we are not liable for the acts or omissions of independent practitioners, pharmacies, facilities, couriers or payment providers; and our total liability to you for any claim arising from the Platform is limited to the fees you paid to us in the 12 months before the claim. We are not liable for indirect, consequential or special damages. Nothing in these Terms limits rights you have under the Consumer Protection Act 68 of 2008 or POPIA that cannot lawfully be limited.
10. Indemnity
You indemnify LYNX Technology Innovations (Pty) Ltd against claims arising from your breach of these Terms, your unlawful conduct, or information you supply being false or misleading.
11. Changes and termination
We may update these Terms; material changes will be notified on the Platform and take effect on the stated date. You may close your account at any time; clauses which by nature survive (including liability, indemnity and IP) survive termination.
12. Law and disputes
These Terms are governed by the laws of the Republic of South Africa. Disputes are subject to the jurisdiction of the South African courts. Complaints may be directed first to [email protected] — we aim to resolve them within 15 business days.