1. Where we deliver
Pharmacy orders placed on NuHealth are fulfilled by the dispensing pharmacy and delivered within the Republic of South Africa only. Available delivery options for your address are shown at checkout.
2. Delivery options
Depending on the pharmacy and your location you can choose: courier delivery to your address (via the pharmacy's courier partners), in-store collection at the pharmacy, or collection from a NuCollect smart locker where available — you receive a QR pass and collection code by SMS and in your portal, and parcels must be collected before the collection window shown on your pass expires.
3. Delivery times
Orders are typically dispatched once the pharmacy has verified the order (and any prescription). Standard delivery takes 1–5 business days depending on your area; same-day options may be offered by some pharmacies at checkout. Delivery times are estimates, not guarantees — public holidays, stock availability and courier capacity can affect them.
4. Delivery fees
Delivery fees are set by the dispensing pharmacy and shown clearly at checkout before you pay. Collection (in-store or locker) is free unless stated otherwise.
5. Prescription and cold-chain items
Prescription medication is only released once a valid prescription has been verified by the pharmacy. Temperature-sensitive (cold-chain) items are packed accordingly and may have restricted delivery windows or be limited to collection.
6. Tracking and failed delivery
You can track your order status in your NuHealth portal or app, and you are notified at each stage (confirmed, prepared, out for delivery, delivered / ready to collect). If a delivery attempt fails, the courier or pharmacy will contact you to rearrange; after repeated failed attempts the order is returned to the pharmacy and handled under our Refund & Cancellation Policy.
7. Risk and inspection
Risk in the goods passes to you on delivery or collection. Please inspect your order on receipt and report damage, shortages or incorrect items within 7 days to [email protected].